Personalized Guest Journeys for Revenue Growth

Enhance guest satisfaction, drive incremental revenue, and optimize your services with a unique guest relationship platform. 
Book a demo
01
· revenue
fingerprint

Tap into hidden revenue streams.

LasoXP identifies and suggests ancillary revenue streams that perfectly match each guest’s profile. Leverage guest context data to offer personalized value-ads, enhancing guest satisfaction and streamlining their experience.
Guest Experience mobile app with checkin screen
Guest Experience Mobile Application with Mobile Key Screen
02
· discovery
fingerprint

Improve discovery  of hotel offerings.

LasoExperience guest app is a dynamic powerhouse that adapts content to each guest's unique journey. Make it easy for guests to discover and book curated events, activities, and experiences, turning passive guests into active participants.
03
· guest intelligence
fingerprint

Turn data into revenue.

LasoXP integrates data from key touchpoints in the guest journey, creating a unique guest intelligence layer. Gain insights into successful offers, popular amenities, and revenue from upgrades, empowering your team to optimize revenue strategies.  
Guest Experience Mobile App with Room Upgrades screen
Different hotel resort activities
04
· unified experience
fingerprint

Create a unified guest experience.

With one platform for all hotel interactions, guests enjoy seamless discovery, booking, and service requests. No more app-hopping—everything's at their fingertips. Provide consistency from arrival to departure to boost satisfaction and repeat bookings. 

Engagement leads to results

~200 room hotel example
bed
Every month
$20,000 in room upgrades
chat
Monthly
15k
actionable messages
exchanged
percent
54%
Engagement rate
campaign
80%
4 and 5 star reviews
on TripAdvisor/Google Maps
hourglass_disabled
Each month
125 hours saved at the front desk
account_balance
$100k+
in anciliary revenues
inspired
account_balance
158%
increase in
guest happiness

Making your guest the hero pays off

LasoExperience overview of guest offers and experiences available in the application
app_shortcut
See your incremental revenue soar
Allow your guests to conveniently access, choose, and pay for hotel services, while at the same time showing only relevant offers, and watch your revenue per customer grow.
campaign
Manage operations with zero bottlenecks
Delight your customers with blazing-fast service and reduce the cost of request fulfillment with real-time guest messaging (SMS, in-app). Keep guests happy and the work flowing with no delays!
dashboard_customize
Maximize guest lifetime value
Make every guest feel like a VIP by tailoring your services to their needs, showing relevant offers, and creating overall memorable experiences through technology they’ll love to use. Happy guests are loyal guests!
Hotel Zetta Front Entrance
Mark Beevor
General Manager at Hotel Zetta
Through partnership with LasoExperience, Hotel Zetta was able to digitize the key points of the guest journey to make the entire check-in/check-out experience safe, seamless and convenient. It’s also helped us improve service delivery, capture additional revenue and optimize front office operations.
inventory
Flexible CMS
Manage all your digital content effortlessly with a centralized system. Update and control web and mobile content in real-time to ensure guests have the most current information.
notifications_active
Hyper-Personalized Content
Deliver content that is specifically tailored to each guest’s preferences and behavior. This personalization increases guest satisfaction and encourages repeat visits.
celebration
Guest Engagement
Engage guests through dynamic content that adapts to their journey. Provide personalized experiences that turn passive guests into active participants, improving satisfaction and loyalty.
camera
Marketing Automation
Automate your marketing efforts by sending personalized messages and offers to guests at the right time. Utilize data-driven insights to optimize your campaigns and ensure they reach the right audience.
upcoming
CDP (Customer Data Platform)
Collect and unify guest data from multiple touchpoints into a single platform. Gain comprehensive insights into guest behavior and preferences to deliver personalized experiences.
hub
CRM (Customer Relationship Management)
Manage guest interactions and data efficiently with a robust CRM system. Track guest history, preferences, and feedback to build stronger relationships and enhance loyalty.
bed
Upgrades and Add-Ons
Offer guests room upgrades tailored to their preferences and booking history. Enhance their stay with premium options, increasing guest satisfaction and boosting revenue.
star
Positive Reputation and Loyalty
Reward repeat guests and encourage positive reviews and referrals. Inspire positive online reviews to maintain a positive brand image
key
Check-In & Digital Keys
Reduce wait times at the front desk and provide a seamless start to guest stay. With digital keys increase convenience and security, allowing guests to access their rooms effortlessly.