Many hoteliers are risk-averse when it comes to modern technology. Too often, technology decisions are made by hotel operations or marketing, roles that are not typically tech-savvy.
Post-implementation, many hotels face the challenge of not having a dedicated team or individual to ensure the technology is used effectively and delivers its promised value.
Recognizing the challenges hoteliers face, LasoExperience offers a comprehensive Managed AI Customer Experience Management (CXM) service tailored to your needs.
Introducing CXM as a Managed Service
Our goal has always been to empower hotels to build stronger, more meaningful relationships with their guests. LasoExperience is designed to minimize disruptions to daily operations and ensure that staff are able to quickly and effectively utilize the new system to improve their performance and the overall guest experience.
We are highly invested in the success of our customers and we prove that by providing all the support they need to utilize the platform to its full potential. This includes:
- On-site assistance. Hands-on training with our customer success manager will educate your staff on how to use the CXM effectively.
- Guest awareness. We assist you in promoting the guest app through QR codes, hotel website, and email to increase awareness of the app and its benefits.
- Automated messaging. We help you set up automated guest messaging that scales so that your guests get timely and personalized messages throughout their stay.
- Creative support. Our marketing experts provide advice on crafting compelling offers that drive bookings.
Maximizing the Lifetime Value of Your Guests
LasoExperience seamlessly connects guests with your hotel, inspires them, and gives them more options to choose from so they can customize their stay to their preferences. It also helps you understand exactly where your guests are in the life cycle and how they’re interacting with your brand, allowing you to engage them in the most effective way.
From personalized automated messaging and in-context offers to feedback management and data analytics, the platform gives you all the tools you need to activate guests and maximize ancillary revenue for your property.
Using the LasoExperience CXM, our customers have experienced the following benefits:
✅ Ancillary revenue boost through add-ons and upsells
✅ Holistic view of the guests data throughout their journey
✅ Increase in guest satisfaction and loyalty.
Experience organization-wide positive change with our unique Managed CXM approach 👉🏻 contact us
