The historic Spruce Point Inn resort in Boothbay Harbor has partnered with LasoExperience, a leading hospitality technology provider, to deliver a complete digital guest experience platform.
The platform encompasses a beautifully designed and user-friendly guest app and real-time task tracking, management and analytics dashboard for the frontdesk staff and operations management.
LasoExperience, as a guest-focused platform, makes guest-hotel communication easy throughout the guest’s stay at the SprucePoint Inn via AI-powered automated messaging. Guests can communicate on their terms via SMS or in-app chat for any questions or requests they may have and get instant answers. For SPI this means faster time-to-resolution and guests that are happy and comfortable communicating with their staff.
Spruce Point Inn, with its wonderful location right on the coast of Maine and overlooking the Atlantic Ocean, offers a variety of both land and water-based activities which guests can now easily discover and browse through in the property’s guest app. SPI’s amazing events, like “Bottle & Board” Gourmet Picnic or Live Music nights are also available in the app for guests to get inspired, sign up for, and make their stay even more memorable.
“We are very proud that the historic Spruce Point Inn chose LasoExperience as their platform of choice for providing smooth digital guest experiences, said Michael Garvin, CEO of LasoExperience. It was important for us that the implementation of our platform goes fast and without a glitch so that both the SPI staff and management can see the value it delivers, fast. To mutual satisfaction, the SPI team was fully onboarded in 2 weeks time.”
The LasoExperience platform is extremely easy to use and mindful towards the needs of hotel staff. The clear and intuitive user interface helped the Spruce Point Inn staff to quickly onboard onto the platform so they can efficiently address guest needs and anticipate the next best steps. When the guest experience platform fits into the staff workflows so seamlessly, the result is faster, smoother, and more efficient guest service.
At LasoExperience, our goal is to help simplify the management of guest communications for hotels by integrating with other 3rd party solutions that they may need as part of their toolbox. We made integration with the SPI’s existing Maestro PMS fast and painless, for a complete view of the guest data within our platform.
LasoExperience looks at a property’s needs holistically and delivers a customized guest experience platform that aligns with its technology goals. Through partnership with Spruce Point Inn, LasoExperience will focus on improving their digital capacity across the entirety of the guest experience.
About LasoExperience: LasoExperience is a guest experience platform that helps hotels build meaningful relationships with guests, providing them easy ways to interact with hotels and make their experience more enjoyable from pre-stay to post-stay. The platform fits in the guest journey right after booking, leading the guest through their stay from pre-stay communication, onboarding, mobile key, recommendations, offers, room upgrades, concierge service, follow-up and future bookings. For more information, visit lasoexperience.com
About Spruce Point Inn: In operation for more than 100 years, Spruce Point Inn is a distinctive and historic vacation destination for travelers from all over the United States. Its relaxing facilities have long been a part of the summer community and a backdrop for delightful “oceanside memories made in Maine.” Located in the seafaring village of Boothbay Harbor, Maine (an hour north of Portland) and situated on 57 acres of stunning oceanfront and sheltering pine forest, the resort is a retreat of 9 guest rooms in The Inn, 15 classic cottages and cottage rooms, 56 modern lodge rooms and 5 townhomes. The convenient location, peaceful setting and spectacular coastal views have made Spruce Point Inn a premier resort for families, reunions, weddings and business events. For more information, visit sprucepointinn.com
