LasoExperience, an innovative provider of hospitality solutions, and Maestro PMS, a web browser based cloud and on-premises all-in-one property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, announce an integration partnership that will empower hotels to deliver exceptional guest experiences through personalized and relevant interactions, such as booking their stay, purchasing extras, ordering food and beverage, signing up for activities, booking local attractions, and messaging staff.
With LasoExperience's cutting-edge technology and Maestro's robust PMS platform hotels can now gain a comprehensive view of their guests' needs and preferences, allowing for seamless interaction and personalized engagement throughout their stay. This integration bridges the gap between data-driven insights and exceptional guest experiences, and it provides real-time communication that has been lacking between guests and staff.
"We are thrilled to partner with Maestro PMS and bring this powerful integration to our customers," said Michael Garvin, CEO of LasoExperience. "By combining our expertise in guest engagement with Maestro’s advanced, flexible operational technology, we are equipping hotels with the tools they need to truly understand and cater to their guests' preferences. This integration represents a significant step forward in elevating customer service and driving hotel success."
Key Benefits of the LasoExperience and Maestro Integration:
- Enhanced guest engagement: By exchanging data between LasoExperience and Maestro PMS, hotels can gain deeper insights into guest preferences, enabling them to tailor their services and offerings to meet individual needs. This heightened level of personalization creates memorable guest experiences and fosters long-term loyalty.
- Increased revenue through relevant offers: By keeping up with reservation changes in real-time, hotels can seize opportunities to enhance guest experience. Whether it's offering room upgrades or personalized add-ons, hotels can send targeted, just-in-time offers that delight guests. This flexibility ensures that hotels are always providing the best possible service, increasing guest satisfaction and driving revenue growth.
The integration of these two systems is smooth and makes LasoXP fast and simple to roll out in an active hotel environment already using Maestro PMS without interrupting operations. Among the first hotels to benefit from the joint integration are the Sunseeker Resort in Charlotte Harbor, Fla., Stonewall Resort in Roanoke, W.Va., and Spruce Point Inn in Boothbay Harbor, Maine. Details surrounding the successful launch of the joint technology will be released soon.
LasoExperience takes care of the guests' entire journey with your hotel, from reservation to post-stay, opening up new revenue opportunities while focusing on guest needs. Contact us to have a chat and see how we can help!
