Collecting feedback helps you learn from your guests’ experiences so you can continually improve your service delivery and ensure that more of your guests leave happy and satisfied. Happy guests lead to glowing reviews, repeat visits, and ultimately, a stronger reputation for your hotel.
When it comes to collecting guest feedback, timing is everything. To get the most accurate and actionable insights, you need to tap into your guests' experiences while they’re still fresh in their minds. That's where LasoExperience comes in, offering a seamless way to engage with guests at the right moment.
The platform offers powerful features designed to elevate your guest feedback process:
Boost Positive Reviews: After check-out, your guests receive an automated message from your hotel inviting them to leave a review. Guests leaving 4 or 5-star reviews are directed to rate your property on third-party sites like TripAdvisor and Google Maps. This ensures that your hotel’s best reviews are showcased where they matter most, helping you build a stronger online reputation.
Resolve issues early: Most negative feedback can be turned around by addressing it promptly. LasoExperience sends automated messages to guests on the 1st or 2nd day of their stay, asking about their experience and offering assistance. This proactive approach gives you the chance to resolve concerns before they become problems, improving guest satisfaction in real-time.
Easily Manage Feedback: All guest interactions are organized in one easy-to-use dashboard, giving you a centralized system to manage and respond to feedback. This setup ensures that no guest concern goes unnoticed, allowing you to address issues promptly, which is key to maintaining high service standards.
Instant Insights with AI-Powered Summaries: Time is of the essence when it comes to acting on feedback. With our AI summarization tool you can quickly gather actionable insights from guest feedback. Identify positive and negative sentiments, spot recurring issues, and address concerns promptly to enhance guest satisfaction.
See the results for yourself: Don’t just take our word for it—our customers have seen impressive outcomes. In May alone, 62.5% of reviews on TripAdvisor came from LasoExperience users! This statistic highlights the effectiveness of our platform in helping hotels boost their online reputation and drive more 5-star reviews.
