Does your property have an effective way to streamline guest communication from booking to post-stay? With automated messaging triggered by key guest interactions, you can effortlessly engage guests throughout their journey, maximizing convenience and satisfaction.
Let’s take a look at some of the best use cases for automated messaging in hotels.
Support, Guide & Inspire Your Guests
Start your guest relationships on the right foot with automated messaging handling early requests. Get your guests excited about their stay by showcasing your property's top amenities, activities, and local attractions. It’s all about using automated messaging to inspire your guests to design their dream vacation.
Boost Event Attendance with SMS Announcements
Whether you’re throwing a live music night or a special gastronomic experience, with LasoXP you can send automated messages to guests to get them excited and remind them to attend. From gentle reminders to enticing calls-to-action, boost event participation effortlessly.
Send Ancillary Offers Your Guests Will Love
Deliver tailored offers for ancillary services directly to guests' phones, leveraging their preferences and past interactions. From couples massages for honeymooners to personalized experiences, enhance their stay while boosting revenue.
Speed Up Time to Resolution
Your guest wants a new pillow? There’s a problem with a leaky faucet? Let your guests know they can text you to request any service, from maintenance to housekeeping. The right staff will be instantly notified and the guest will get an SMS letting them know when they can expect a staff member to come and resolve their request.
Get Guest Feedback When it Matters the Most
Send scheduled questionnaires to ask guests about their stay and add a link to Tripadvisor giving them an option to leave their review. With a touch of personalization you can show that your hotel genuinely cares about guest experience.
LasoExperience is helping hotels improve guest communication throughout the guest journey while maximizing guest lifetime value. Contact us to have a chat and see how we can help Contact LasoXP
