Starting Small, Winning Big: The Key to Elevating Your Hotel's Guest Experience

Running a successful hotel is no easy feat. From managing bookings to overseeing operations and providing top-notch customer service, it takes a complex web of systems and platforms to keep everything running smoothly. But with so many different back-end systems to navigate, keeping pace with innovative solutions that can move the needle for a hotel business becomes a burden. This is especially true for solutions that help you take care of the guests at key digital touchpoints. 

Every hotel has its unique needs and challenges, and sometimes all it takes is a single addition to your existing technology stack to make a huge difference in the way guests experience their stay. Whether it's enabling mobile check-ins, offering personalized promotions at precisely the right moments, or fostering casual SMS conversations that help guests explore your property and local attractions, starting small can be the key to rapid implementation and future expansion.  

With the LasoExperience guest platform, embracing these incremental changes becomes effortless. You can engage with your guests digitally across various touchpoints, tailoring the experience to your business's specific requirements.

Here are some ideas on where to start. Each of these solutions can be implemented individually and expanded later on once you’ve seen the benefits it brings to your guests and your property. 

Streamlined Check-in Experience 

Your guests are expecting their check-in process to be super fast. They want to be able to check-in from anywhere, just using their phone. With LasoExperience mobile check-in you can eliminate front desk queuing, letting guests check in from their phone and sending them their mobile key. This way you’ll deliver a painless check-in experience for a smooth start of their stay. Imagine the positive reviews and repeat visits this convenience can generate!

Offers That Hit the Bullseye 

By harnessing data on guest behavior and preferences, you can craft laser-targeted offers that resonate with each guest individually. For instance, a guest who frequently orders room service might be more inclined to explore your dining options. Our customers have witnessed a surge in bookings for various experiences, from spa sessions to boat rides, wine tastings, and more, all thanks to SMS promotions and event notifications delivered through LasoExperience. 

Personalized Guest Communication

LasoExperience isn't just a platform; it's your hotel's personal concierge. It delivers personalized recommendations, notifications, and information via SMS, in-app notifications, and other communication channels. This tailored approach not only boosts the likelihood of repeat bookings but also cultivates guest loyalty and brand advocacy. Your guests will feel like VIPs with every just-on-time message they receive. 

Tailored Guest Itineraries 

Imagine a hotel experience where your guests can effortlessly customize their itinerary according to their interests, preferences, and schedules. Whether it's reserving a rejuvenating spa treatment, securing a table at your top-notch restaurant, or booking enriching activities like golf lessons or yoga sessions, personalized itineraries empower guests to curate their dream stay. This convenience not only elevates guest satisfaction but also nurtures a deep sense of care and understanding. 

Upselling and Cross-selling Opportunities

By tapping into guest data, the LasoExperience platform becomes your silent salesforce, suggesting relevant upsells and add-ons that align with each guest's tastes. This strategic approach enhances revenue streams while providing guests a more personalized experience that they'll rave about.   

Efficient Service Request Management

With LasoExperience, your service staff can now effortlessly manage all service requests through a single dashboard, while your guests can conveniently request any housekeeping or maintenance service from your property’s Web/mobile app or via SMS. Guest requests automatically go to the right staff, reducing operational bottlenecks and increasing your guest’s satisfaction with your service.  

Timely Guest Feedback 

The LasoExperience platform gives you an opportunity to request guest feedback at key points of their journey so you can get invaluable insights into how your guests feel about their experience. This includes in-stay check which allows you to address any issues early on, as well as post-stay feedback.   

Takeaways

Incorporating LasoExperience into your hotel's operations can be a game-changer. Starting small with select features can lead to substantial benefits, such as faster and more convenient check-ins, revenue-boosting upselling opportunities, streamlined service requests, etc. Implementation of individual solutions is fast and easy, and possibilities for elevating the guest experience endless. This phased approach to adding new guest engagement capabilities can be your ticket to ensuring your property stands out in a crowded market.  

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LasoExperience takes care of the guests' entire journey with your hotel, from reservation to post-stay, opening up new revenue opportunities while focusing on guest needs. Contact us to have a chat and see how we can help!